Privacy, TCPA Quiet-Hours & Subscriber Data Policy

01. Audit Intake & Store Revenue Confidentiality

We collect only business contact details, Shopify URLs, and aggregate revenue/list metrics submitted through our Klaviyo Audit forms under strict mutual confidentiality.

02. Zero Subscriber PII Export During Audits

All 42-point Klaviyo, Postscript, and Recharge diagnostics operate via scoped read-only Analyst roles. We never download, resell, or cross-pollinate customer email lists or phone numbers.

03. TCPA, CTIA & GDPR Lifecycle Compliance

Every SMS and email flow built by Retention Lab enforces double-consent verification, automated local quiet-hour windows, and 1-tap STOP/unsubscribe headers.

01 // RETENTION LAB

Lifecycle Home (/)

Klaviyo Master Strategists (/about)

Open CRM & Copy Roles (/careers)

12-Station Owner Manual (/guide)

02 // PODS & COHORT PROOF

Lifecycle Flow Pods (/services)

Monthly Retainer Pods (/pricing)

Shopify Cohort Case Studies (/work)

Lifecycle Monographs (/insights)

03 // REVENUE DIAGNOSTICS

LTV & Flow Calculator (/calculator)

42-Point Klaviyo Audit (/lp)

Book Account Teardown (/contact)

Read-Only Audit Guide (/thank-you)

04 // TCPA & GOVERNANCE

Privacy & TCPA Policy (/privacy)

Master Agency SLA Terms (/terms)

Cookie & Session Policy (/cookies)

Unsubscribed 404 Route (/404)