COMMERCIAL TERMS // EFFECTIVE OCTOBER 2026
Master Retention Services & +$45k Guarantee Terms
01. 100% Client IP & Klaviyo Account Ownership
All Figma design systems, conditional Klaviyo flows, Postscript SMS branches, and copy assets created during your retainer belong 100% to Client inside Client’s own ESP accounts.
02. +$45,000 90-Day Owned Revenue Guarantee
For eligible Shopify Plus stores ($250k+/mo gross revenue) implementing our approved 14-flow roadmap, if verified Klaviyo + SMS attributed revenue does not lift by +$45,000 over baseline within 90 days, service fees pause until achieved.
03. Rolling 30-Day Pod Governance
Following the initial 60-day infrastructure and 14-flow cutover sprint, retainers renew on transparent 30-day cycles with 15-day written notice.
01 // RETENTION LAB
Lifecycle Home (/)
Klaviyo Master Strategists (/about)
Open CRM & Copy Roles (/careers)
12-Station Owner Manual (/guide)
02 // PODS & COHORT PROOF
Lifecycle Flow Pods (/services)
Monthly Retainer Pods (/pricing)
Shopify Cohort Case Studies (/work)
Lifecycle Monographs (/insights)
© 2026 RETENTION LAB · KLAVIYO MASTER ELITE & POSTSCRIPT PARTNER · +$45K 90-DAY OWNED REVENUE GUARANTEE